We're happy to help.
In the app: open Profile → Support to start a ticket. This is the fastest way to reach us, and lets us look up your account directly.
By email: tbermudez136@icloud.com
Every bid places a hold on your saved card. You're only ever charged if you win. Outbid? Your hold is released automatically, no action needed.
Propose a straight card-for-card swap with another seller in the Trading Hub. An admin reviews the trade and may set a small refundable deposit before the swap goes through.
Once your payment is captured, the seller is notified to ship your card. You can track the order status from Profile → Purchases.
Apply from Profile → Support (Seller Application). Approved sellers can list trading cards for auction and use the Trading Hub.
Reach out any time at tbermudez136@icloud.com or through in-app Support. We read every message.